Shipping policy

Shipping Policy
Thank you for shopping at CAVENNE! We strive to provide you with the best possible shipping experience.

Order Processing Time: Orders are typically processed and dispatched within 3-5 business days of being placed. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

Order Deadline: To ensure your order is processed in the current batch, please submit and complete payment before 3:00 PM (GMT-07:00, Mountain Standard Time) on a business day. Orders placed after this deadline or on weekends/public holidays will be considered the next business day orders and processed accordingly.

Shipping Time: Once your order has been dispatched, standard UK shipping typically takes 2-7 business days (excluding processing time and public holidays). Delivery times are estimated by our partner carriers and may vary depending on the destination, weather conditions, or potential delays.

Shipping costs:
Free shipping on orders over £49

Delivery area:
This shipping policy applies only to orders shipped within the UK.

Order cancellation:
If you need to cancel your order before shipment, please contact our customer service team immediately. If the cancellation is successful before shipment, we will waive the handling fee and refund the full amount to your original payment account within 5 business days. Once the product has been shipped, the order cannot be canceled, and any return requests will be subject to our standard returns policy.

Tracking your order:
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to check the status of your shipment on our carrier's website.

Lost or Damaged Shipments:
If your package is lost or damaged during shipping, please contact us immediately at Cavenna.info@gmail.com. We will work with the shipping company to resolve the issue and ensure you receive your order.

Incorrect Addresses: It is the customer's responsibility to provide accurate shipping information at checkout. Cavenna is not responsible for shipments to incorrect addresses provided by the customer. If you find that your shipping address is incorrect, please contact us as soon as possible. Changes may not be possible once the order has been processed or shipped.